Non-recognition message for HP 932XL/933XL/950XL/951XL cartridges

1. Select Setup by pressing the right arrow on the printer's control panel.
2. Then click Cartridge Chip Information under Preferences.
3. To turn off the usage information collection, tap OK.

If you need to speak to our customer service staff, call us at 1-833-777-0127. We are available from 6 a.m. to 4 p.m. PT Mondays through Fridays.